HELP CENTRE

GENERAL QUESTIONS

How do I change my username, password, profile picture.
On the upper-right side of the screen, hover over your profile picture and click on ACCOUNT. After you fill in the appropriate field(s), click on UPDATE.
Where can I watch and play OMC_XPs?
Can I watch episodes on my smart TV?
Where is One Mystery Club available?
Can I use my credit card on your platform?
Can I share my account with a friend?
What is an Obsidian Pass?

CINEMATIC PUZZLE GAMES

What is a Cinematic Puzzle Game?
A Cinematic Puzzle Game is a serialised narrative fictional story with a cliffhanger-y self-contained puzzle at the end of each episode.

With each consecutive episode, the overall story moves forward and new info comes to light regarding the overall mystery, but all that you need in order to solve each episode’s puzzle can be found in the episode you just watched. You can watch the episode as many times as you like in order to find the correct answer, and you get a total of five attempts to crack the puzzle.

The story will continue in the next episode by first revealing the correct answer and the reasoning behind it. Then, you will dive deeper into the case alongside the heroes, until you all hit another wall, another cliffhanger, another puzzle, another task.
How do I play a Cinematic Puzzle Game?
After you’ve watched the episode, click on the SOLVE button that is immediately below the video. Examine the question/task and go through the clues by rewatching the episode as many times as you need to. When you think you know the answer, submit it in the SOLVE pop-up screen.
What happens if I get it right?
What if I’m stuck?

CROSS-MEDIA EXPERIENCES

What is a Cross-media Experience?
A Cross-media Experience is a form of online mystery cyber-novel, which at some points has a puzzle that needs to be solved in order for the story to continue.

The story comes to you by means of text, images, 3D worlds, chats, sound bites, web pages, videos, phone messages, and you have to think completely outside the box in order to solve each puzzle, so you can continue diving deeper into the mystery that is unfolding.
How do I play a Cross-media Experience?
Every Cross-Media Experience is different, but the general principle is the following. Each Cross-Media Experience is divided into Chapters. In each Chapter, you first go through “The Brief”, i.e. the story of the chapter, and then you are presented with “The Puzzle”.
How do I solve the puzzle?
What happens if I don’t get it right?
What if I’m stuck?
What do I get for solving the puzzle?

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